Most SMB owners track three workforce metrics: total headcount, monthly payroll cost, and gut-feel attrition. The 2026 standard is broader — ten KPIs covering presence, productivity, cost and risk — delivered as a weekly WhatsApp summary plus an anomaly alert when any metric drifts beyond its baseline.
Presence KPIs (3)
- Attendance rate — % of scheduled hours actually worked across the workforce.
- Late % — % of punches arriving after grace period.
- Unscheduled absence rate — same-day uninformed absences as % of total scheduled days.
Productivity KPIs (3)
- Beat coverage % — visits made vs planned for field roles.
- Task completion % with proof — tasks closed with photo / signature / file evidence.
- Visit dwell quality — % of visits with >15 min dwell + DSR form filled.
Cost KPIs (2)
- OT ratio — OT hours as % of total productive hours, by team and site.
- Expense per head per month — total approved expenses ÷ headcount, by team.
Risk KPIs (2)
- Leave utilisation — average leave taken vs accrued, flagging both burnout (low) and surprise resignations (suddenly high).
- Attrition rate — annualised separations ÷ average headcount, segmented by role and tenure.
Delivery cadence
WappBlaster ships these 10 KPIs as a weekly WhatsApp PDF to the owner and HR, plus same-day anomaly alerts when any KPI drifts >2σ from its 30-day rolling baseline. See anomaly AI for the detection mechanics.
Put this into production today
WappBlaster Attendance Suite ships everything above on simple tiers: attendance from ₹2,100/year (7 staff), field from ₹180/user/month, with all modules on one subscription. See pricing · See the product · start free trial · glossary.
